If you are approached by the media for a statement, please let HMICFRS’s press office know. At the end of the investigation, the IOPC may identify learning for forces and make recommendations. It is very unlikely for them to use it flaws in your favour unless they have a specific agenda against an officer. If you are successful, the police have to cover the costs, if you fail, you cover the costs. We’ll send you a link to a feedback form. We will give you notice of any publication on GOV.UK or if we intend to issue a press notice. Everything you put in your complaints will be scrutinised by the police, and anything you do not write, however obvious, will be ignored, (unless it helps them). 1. You cannot make a 2nd complaint about the same incident if the first complaint does not go your way (unless there is further evidence), and it can easily ‘not go your way‘ due to the way you make the complaint or, the way the police handle it. but you must be aware. Look for local CCTV, ask passers-by if they witnessed the event and if they would give a statement. Super-complaints must be made to Her Majesty’s Chief Inspector of Constabulary. It is used to give details about the situation to enable the police department to take the necessary action to rectify the situation. Any action taken will be subject to the usual procedures and controls each organisation must follow. Be wise. Please email policesupercomplaint@hmicfrs.gov.uk. Complaint closed The IOPC began work on 8 January 2018. In the context of the police complaints system, the law describes a complaint as any expression of dissatisfaction with a police force that is expressed by or on behalf of a member of the public. Simply put, if you complain, and the police accept and admit your complaint is valid, your complaint is deemed as ‘upheld’. YES, without a doubt, you must complain. what we have decided should be done as a result; this may include making recommendations to any other body or organisation. Fields marked with an * are mandatory. We can then make sure the response addresses the concerns most appropriately. The appeal is normally kept ‘in house’ unless the allegation was of a level that makes the appeal become to IOPC (formerly IPCC). The police will only investigate the complaint (generally speaking) using information you provide. Suggest that the police officer claims ‘xyz’, yet did not activate his body cam which is normal policy. If you are using a shared computer, to protect your privacy clear your browsing history, including your cache and all autofill form data, after submitting this complaint form. This is basically 51/49. It investigates the most serious complaints and incidents involving the police, as well as handling certain appeals from people who are not satisfied with the way the police have dealt with their complaint. Don’t worry we won’t send you spam or share your email address with anyone. Please note individuals cannot make super-complaints. If there is, we will contact you and invite you to give feedback on the process. Before deciding whether to make a super-complaint, please check the super-complaints section of GOV.UK to see whether we are investigating, or have already investigated, the matter you want to raise with us. If we receive more than one super-complaint at a time, we may need to prioritise which to proceed with first. “Officer ‘abc’ treated me bad and I want him/her sacked“. To the Independent Office for Police Conduct. This may seem obvious, but a complaint will be defended irrespective of the truth, unless; You outline exactly what happened and gather evidence. A super-complaint is a complaint made by a designated body that “a feature, or combination of features, of policing in England and Wales by one or more than one police force is, or appears to be, significantly harming the interests of the public.”(Section 29A, Police Reform Act 2002) A police force includes the 43 police forces in England and Wales, the National Crime Agency, the Ministry of Defence Police, the Civil Nuclear Constabulary and the British Transport Police. Police complaints: the basics. You must tell us about any information in your super-complaint and supporting documents you consider to be confidential and which, if disclosed, could significantly harm your or anyone else’s legitimate interests. If you don’t provide a crucial piece of information, they will avoid it even if they knew about it. It also gives an overview of the process for others who may be the subject of super-complaints, for those who might be asked for information, and for members of the public who may be interested in the process or in the subjects at hand. The Police Complaints Board (PCB) was the British government organisation tasked with overseeing the system for handling complaints made against police forces in England and Wales from 1 June 1977 until it was replaced by the Police Complaints Authority on 29 April 1985. Appeal the complaint Where appropriate, we will review prioritisation decisions. They may only be subconsciously biased against you or intentionally biased against you, but the common word here is ‘biased’. It also aims to help designated bodies make comprehensive and robust super-complaints. Bedfordshire Police was earlier this year found to be the worst performing force in an unofficial league table based on Home Office figures. To be eligible for consideration, a super-complaint must: If we decide it is eligible, HMCFRS will let you know that the super-complaint will be investigated. Complaints you make against the Police will be held against you, especially by the officer complained of and most likely their ‘mates’. Regulation 5 of the Police Super-complaints (Criteria for the Making and Revocation of Designations) Regulations 2018. The Independent Office for Police Conduct (IOPC) exists to increase public confidence in the police complaints system in England and Wales. This guidance is for bodies designated by the Home Secretary as entitled to make super-complaints. It is important that you understand what you are complaining about and what outcome you believe is the correct resolution. Annex B summarises the functions of each body. Complaints are investigated by the police’s local Professional Standards Department and the Independent Office for Police Conduct (“IOPC”). We will give you notice of our intention to publish our response. If the officer makes an allegation you were shouting or being aggressive and he pushed you back for this reason, then you should question why his body cam was not recording (assuming he was wearing one). If however the complaint is not admitted or decided against you, it is ‘not upheld’. Furthermore, as part of the IOPC’s role in securing and maintaining public confidence in the complaints system, the IOPC uses learning from its work to improve the system and influence changes in policing. Read more information about the work of HMICFRS. You can drill down into how you claim the decision was wrong based on known facts. Guidance on submitting a super-complaint about policing. simplifying the complaints system, making it easier to navigate and putting a greater emphasis on handling complaints in a reasonable and proportionate manner. Drawing on the best available evidence of ‘what works’ to set standards in policing for forces and individuals. The College of Policing sets educational requirements to assure the public of the quality and consistency of policing skills, and facilitates the academic accreditation and recognition of members’ expertise. Do not tell them you are going to make a complaint at the time or this may encourage them to get their heads together and ‘write up’ a scenario in their pocketbooks. Sources of evidence you should consider providing when deciding whether to make a super-complaint include: HMICFRS, the College of Policing and the IOPC’s functions. The Independent Office for Police Conduct (IOPC) oversees the police complaints system in England and Wales. Police Super-complaints (Designation and Procedure) Regulations 2018. text version of the super-complaint process, more information about the work of HMICFRS, more information about the work of the IOPC, more information about our investigations, Police super-complaints: force response to police perpetrated domestic abuse, Police super-complaints: designated bodies, Police super-complaints: police use of protective measures in cases of violence against women and girls, Designation as a policing super-complainant, Coronavirus (COVID-19): guidance and support, Transparency and freedom of information releases, explain the various police complaints systems to you, so you can decide the best way to address the matters you would like to raise, explain what you need to do when making a super-complaint, highlight any gaps in the information or analysis you have shown us, resulting in a better quality super-complaint, carry out some preliminary research and planning, set out in list format each feature, or combination of features, of policing that is or appears to be significantly harming the interests of the public, for each feature, set out in list format each significant harm to the interests of the public that the feature(s) is or appears to be causing, including the nature and scale of the harm and whether particular groups or communities may be especially vulnerable, explain why the feature, or combination of features, is or appears to be, causing significant harm to the interests of the public, explain, with evidence, which police force(s) is responsible for the feature(s), be supported, wherever possible, by documented facts and evidence, including details of any relevant legislation, guidance, policies or practices that the relevant police force(s) may be failing to comply with, or as the case may, be following, or that may otherwise be relevant, provide an explanation of how the designated body has assessed or estimated the potential harm to the interests of the public, set out what outcome(s) the designated body is looking for, give the name of a contact at the designated body making the super-complaint, set out the feature, or combination of features, of policing it relates to, explain why the designated body is of the opinion that the feature, or combination of features, is or appears to be significantly harming the interests of the public, include the evidence the designated body is relying on to support that opinion, include the name of someone representing the designated body who may be contacted about the complaint, talking to you about the information you have given us, approaching other public bodies or government departments for information, what we have done to consider the issues you have raised, how we have assessed the evidence you gave us, a summary of any extra research we have carried out, what we have decided on the issues you have raised. 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